the Bad and Matt Rippon "
The Power of the Apology
Every law firm that I have ever worked at would fight tooth and nail against any semblance of an admission of guillt, meaning that complaints would be refuted, sometimes quite aggressively, without any apology. And in these connected times, the sour taste left in the mouth of the client can be shared instantly with 100s, perhaps 1000s of others. . .Matthew Rippon. .Oct 4, 2013